Expectations of Excellence by Jeff Golub-Evans
EXPECTATIONS OF EXCELLENCE
“I just realized what tough job you have, Doc, ” A wall street money manager was trying to talk through the Novocaine, assorted cotton rolls and gloved fingers in his mouth as I was preparing his veneers. “I can have a bad day,” he said. “You cant. In fact you can’t have a bad minute on any day. I can lose a fortune in one day, but I can recapture it the next day or a year later. There’s always tomorrow in the financial industry. But these veneers are now ,” he said, ” Then I’m gone; the next person’s bondings are next . You have to be at the top of your game all the time for each and every patient.” When he went on to remind me that the pressure must be enormous, I told him perhaps that’s probably why I do yoga three times a week.
One the one hand, he